Terms & Conditions

1. General provisions

These Terms of Use and Service (hereinafter referred to as the “Terms”) govern the use of the website tuurs.ee and the relationship between the users of the website (hereinafter referred to as the “User”) and ALEX-TUURS OÜ.

By using the website tuurs.ee, browsing its pages, completing forms, submitting enquiries or otherwise interacting with the website, the User confirms that they have read, understood and fully agree to these Terms.

If the User does not agree with these Terms, they must immediately discontinue the use of the website tuurs.ee.

2. Company information

Company: ALEX-TUURS OÜ
Registration code: 17163628
Business activity (EMTAK): 79111 — Travel agency activities
Jurisdiction: Republic of Estonia

ALEX-TUURS OÜ operates in accordance with the laws of the Republic of Estonia and the European Union.

3. Purpose of the website and nature of information

The website tuurs.ee is intended for:

providing information about travel destinations and services;
receiving user enquiries and requests;
providing consultations to clients;
assisting in the selection and arrangement of travel services.

The information published on the website is of an informational nature and does not constitute a binding offer (public offer) unless expressly stated otherwise.

4. Enquiries and provision of services

A User’s enquiry, contact form submission or other request made through the website does not constitute an automatic conclusion of a contract.

The specific terms of travel services (price, dates, scope of services, payment, cancellation and refund conditions) are determined:

in a separate agreement concluded between the User and ALEX-TUURS OÜ; or
in the terms and conditions of the respective tour operator, carrier or other service provider.

ALEX-TUURS OÜ may act either as a travel agency (intermediary) or as a facilitator of travel service selection and arrangement, depending on the specific service.

5. User obligations

The User undertakes to:

provide accurate, truthful and up-to-date information;
use the website solely for lawful purposes;
refrain from actions that may disrupt the operation or security of the website;
respect the rights and legitimate interests of third parties.

The User is responsible for the consequences arising from the submission of inaccurate, incomplete or misleading information.

6. Liability and limitation of liability

ALEX-TUURS OÜ makes reasonable efforts to ensure that the information published on the website is up to date; however, it does not guarantee:

absolute accuracy of information provided by third parties;
continuous and uninterrupted operation of the website;
absence of technical errors or temporary disruptions.

ALEX-TUURS OÜ shall not be liable for:

actions or omissions of tour operators, airlines, accommodation providers and other third parties;
changes to service conditions made by third parties;
flight cancellations, delays, programme changes and other circumstances beyond the company’s control;
indirect damages or loss of profit.

The website is used by the User at their own risk, to the extent permitted by applicable law.

7. Payments and settlements

If online payments are available on the website tuurs.ee, payments are processed through third-party payment service providers.

Payment details are entered directly in the payment service provider’s environment. ALEX-TUURS OÜ does not store or process full payment card details.

Payment, refund and cancellation conditions are governed by the relevant agreement or the terms of the respective service provider.

8. Intellectual property

All materials on the website tuurs.ee, including texts, images, graphics, design, structure and logos, are the intellectual property of ALEX-TUURS OÜ or are used on a lawful basis.

Any copying, distribution or other use of the materials without prior written consent of the rights holder is prohibited, except as permitted by law.

9. Links to third-party websites

The website tuurs.ee may contain links to third-party websites. ALEX-TUURS OÜ does not control and is not responsible for the content, availability or data processing practices of such websites.

10. Personal data and security

Personal data is processed in accordance with applicable law and the following documents:

Terms & Conditions